btbdt Privacy Policy

1. Information We Collect

btbdt collects personal information from players in several ways: directly through registration and account management, through the use of the Platform's services, and automatically through standard web technologies. The categories of personal data we collect are described in detail below.

1.1 Registration Data

When you create a btbdt account, we collect the following information as part of the registration process:

• Full legal name as it appears on your government-issued identity document;
• Date of birth for the purpose of age verification (18+ requirement);
• Residential address including city, district, and postcode within Bangladesh;
• Email address used as your primary account identifier and communication channel;
• Mobile number associated with your preferred payment method (bKash, Nagad, Rocket, or Upay);
• Username and password chosen by you during registration (passwords are stored in hashed form and are never accessible in plain text by btbdt staff).

1.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer process, btbdt collects documentary evidence to verify your identity before processing withdrawals. This includes:

• A clear photograph or scan of your National Identity Card (NID), passport, or birth registration certificate;
• A selfie photograph holding the identity document;
• Proof of your payment method (e.g., a screenshot confirming the bKash or Nagad number belongs to you);
• Where enhanced due diligence is required, proof of residential address such as a utility bill or bank statement dated within the last three months.

1.3 Financial Transaction Data

Every deposit, withdrawal, and in-platform transaction generates a financial record. btbdt stores the following transaction data:

• Deposit and withdrawal amounts in Bangladeshi Taka (BDT);
• Payment method identifiers (e.g., the last four digits of a Visa/Mastercard, the registered bKash mobile number);
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6);
• Transaction reference numbers issued by the payment provider;
• Betting and game activity logs, including stake amounts, game titles, outcomes, and winnings.

1.4 Technical and Usage Data

When you access the btbdt Platform, our servers automatically collect certain technical data necessary for security and performance monitoring:

• IP address and approximate geolocation (country and city level only);
• Device type, operating system, and browser version;
• Session start and end times, pages visited, and features used;
• Referring URL (the page you navigated from before arriving at btbdt);
• Error logs and crash reports for technical debugging purposes.

1.5 Communications Data

If you contact btbdt's support team via email at [email protected] or through in-platform live chat, we retain a record of the correspondence. This includes your messages, our responses, any attachments submitted, and the timestamps of the exchange. These records are used to resolve disputes, improve our support quality, and maintain an audit trail where required.

2. How We Use Your Data

btbdt processes personal data only for specific, documented purposes. We do not use your data for purposes incompatible with those for which it was originally collected. The primary purposes for which btbdt uses player data are set out in the table below:

2.1 Marketing Communications

btbdt may send you promotional emails relating to bonuses, seasonal offers (such as BPL cricket promotions, Eid special bonuses, or Pohela Boishakh offers), and platform news. You will only receive marketing communications if you have opted in to receive them during registration or through your account settings. You may withdraw your consent and unsubscribe from marketing emails at any time by updating your account communication preferences or by contacting [email protected].

2.2 Automated Decision-Making

btbdt uses automated systems to detect patterns associated with fraud, bonus abuse, underage access, and problem gambling. Where an automated process flags an account for review, a member of our compliance team will conduct a manual assessment before any account action is taken. btbdt does not make fully automated decisions that have significant adverse legal or financial effects on a player without human review.

3. Data Sharing & Third Parties

btbdt does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We share player data only in the following strictly limited circumstances:

3.1 Payment Processing Partners

To process your deposits and withdrawals, btbdt transmits the minimum necessary financial data to our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process your transaction data under their own privacy policies and are contractually bound to handle your data securely and only for the purpose of completing your transaction.

3.2 Game Content Providers

btbdt's live casino and slot game content is delivered by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you launch a game hosted by one of these providers, limited session data (such as a session token and your account currency) is shared with the provider's servers solely to facilitate game delivery. No personally identifiable information beyond what is technically necessary is shared with game providers.

3.3 Identity Verification Services

For the purpose of KYC verification, btbdt may use third-party identity verification technology to cross-reference document authenticity and validate submitted information. Any provider engaged for this purpose is subject to a data processing agreement that prohibits use of your data for any purpose other than the specific verification task.

3.4 Legal and Regulatory Disclosures

btbdt may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In all such cases, btbdt will disclose only the minimum information required and will seek to notify the affected player where legally permissible to do so.

3.5 Business Transfers

In the event that btbdt undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, player data may be transferred to the acquiring entity as part of that transaction. In any such scenario, btbdt will notify registered players via email in advance and the acquiring entity will be required to honour this Privacy Policy or provide players with the option to close their accounts.

4. Cookies & Tracking

btbdt uses cookies and similar web technologies to ensure the Platform functions correctly, to maintain your session security, and to gather anonymised analytics that help us improve the user experience for players across Bangladesh. The following categories of cookies are in use on the btbdt Platform:

4.1 Strictly Necessary Cookies

These cookies are essential for the Platform to operate and cannot be disabled without disrupting core functionality. They include session authentication tokens that keep you logged in during an active session, security cookies that protect against cross-site request forgery (CSRF) attacks, and load-balancing cookies that ensure stable performance across our server infrastructure. These cookies do not store any personally identifiable information beyond your session identifier.

4.2 Performance and Analytics Cookies

btbdt uses anonymised analytics tools to understand how players navigate the Platform — which pages are visited most frequently, where users encounter errors, and how long sessions last on average. This data is collected in aggregated, anonymised form and is used solely to improve the Platform. No individual player is identified through analytics data.

4.3 Functional Cookies

Functional cookies allow the Platform to remember your preferences between sessions — for example, your preferred game lobby view, notification settings, or display language. These cookies improve your experience but are not essential for the Platform to operate. You may disable functional cookies in your browser settings without losing access to core Platform features.

4.4 Managing Cookies

You can manage, restrict, or delete cookies at any time through your browser's settings. The method for doing so varies by browser — consult your browser's help documentation for specific instructions. Please note that disabling strictly necessary cookies will prevent you from logging into your btbdt account and using the Platform's core features. btbdt does not use third-party advertising cookies or behavioural tracking pixels of any kind.

5. Data Security

btbdt takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and btbdt's servers;
• Encrypted storage for all sensitive data at rest, including KYC documents, financial records, and hashed passwords;
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication required for all administrative access to systems that hold player data;
• Regular security audits and penetration testing conducted by independent security professionals;
• Intrusion detection systems that monitor for unusual access patterns and generate alerts for immediate investigation;
• Secure data backup procedures with tested disaster recovery capabilities.

Despite these measures, no method of electronic transmission or storage is completely secure. btbdt cannot guarantee absolute security of your data and encourages all players to use strong, unique passwords and to enable two-factor authentication on their btbdt account. If you suspect your account has been compromised, please contact [email protected] immediately.

6. Data Retention

btbdt retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, btbdt will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and Platform improvement purposes.

7. Your Privacy Rights

As a player on the btbdt Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account. btbdt will acknowledge your request within 48 hours and aim to fulfil it within 14 business days.

7.1 Right of Access

You have the right to request a copy of all personal data that btbdt holds about you. Upon a verified access request, btbdt will provide a structured summary of your account data, transaction history, KYC records, and communication logs in a readable format.

7.2 Right to Rectification

If any personal data btbdt holds about you is inaccurate or incomplete, you have the right to request correction. Minor corrections such as updating your contact number or email address can be made directly in your account settings. Corrections to identity documentation require the submission of updated KYC materials.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe it has been processed unlawfully. Please note that btbdt may be required by law to retain certain categories of data (such as financial transaction records) for a defined period even following an erasure request. In such cases, btbdt will delete all data that is not subject to a legal retention obligation and will inform you of the categories retained and the reason for their retention.

7.4 Right to Restrict Processing

You have the right to request that btbdt temporarily suspend processing of your personal data — for example, while the accuracy of that data is being contested, or while a complaint is under review. During any such restriction period, btbdt will continue to store your data but will refrain from active processing beyond what is legally required.

7.5 Right to Data Portability

Where your data is processed on the basis of consent or contract and is processed by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that btbdt transmit that data directly to another controller where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on btbdt's legitimate interests — for example, profiling for fraud prevention or Platform analytics. btbdt will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

8. Policy Updates & Contact

8.1 Changes to This Policy

btbdt reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or the services we offer. Any material change to this Policy will be communicated to registered players via email at least 7 days before the update takes effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

8.2 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way btbdt handles your personal data, please contact our dedicated data support team. All privacy-related enquiries are handled by trained staff who operate on Bangladesh Standard Time (BST, UTC+6).

Privacy enquiries: [email protected]

Please include "Privacy Request" in your email subject line and provide your registered account email address so we can locate your records promptly. We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 14 business days.

This Privacy Policy is written in English, which is the governing language for all interpretations and disputes. In the event of any inconsistency arising from a translation or paraphrase of this Policy, the English-language version shall prevail in all cases.